Coaching and Mentoring - Glossary

coaching. A process in which a coach enables a person to improve by learning, growing, changing and developing.

emotional intelligence. A set of social skills to monitor one’s own feelings and emotions, monitor the feelings and emotions of others, and use that information to inform what to do next.

emotional quotient (EQ). A measurement of emotional intelligence that includes empathy, self-awareness, and self-regulation.

E+R=O. Created by Jack Canfield, a formula that stands for events plus responses equals outcomes.

GROW model. Invented by Sir John Whitmore, a common coaching method that stands for goal, reality, options, and way forward.

intellectual quotient (IQ). A measurement of cognitive and logical intelligence.

Johari’s window. A technique to understanding oneself and relationships using a matrix that lays out personality traits as to whether they are known or not known to oneself and known or not known to others.

leadership. Having a vision and making that vision happen. Having a vision of how things can be different, how things can be better than they are now, how a process can be better, how a team can be better, how an organization can work better, how the world can be better than it is now.

management. Controlling complexity. Bringing a degree of order and consistency to the complex entity that is an organization. Managing processes, managing performance, managing rules and regulations, boundaries, targets, and people.

mentoring. A developmental relationship in which the more experienced person helps guide a less experienced one in their role or career to foster their personal and professional growth.

PESTLE. A tool for anticipating change that stands for political, economic, social, technological, legal, and environmental.

relationship management. The ability to inspire, influence, and develop others while managing conflict.

self-awareness. The ability to read one’s own emotions and recognize their impact while using intuition to guide decisions.

self-management. The ability to control one’s emotions and impulses and adapt to changing circumstances.

SMART goals. Guidelines for setting goals that standards for specific, measurable, achievable, or agreed, realistic, and timely.

social awareness. The ability to sense, understand, and react to others' emotions while comprehending social networks.

SWOT. An evaluation tool that stands for strengths, weaknesses, opportunities and threats.

wheel of work. A tool to help define the current reality based on eight important aspects of an individual’s work that can be improved.

WIFFM. An element of emotional self-management that stands for, “What's in it for me?” Often used in sales and marketing it helps individuals identify the value of something to them personally.

Adapted from ©2019, Association of International Certified Professional Accountants